Refund Policy

Refund Policy

Our focus is on complete customer satisfaction. In the event if you are displeased with the services provided, we may refund back the money, provided the reasons are genuine and proved after investigation. Our Policy for the cancellation and refund will be as follows:

Refund/Return Policy

We will try our best to create a suitable design concept for our clients.

The item is eligible for a free replacement, within 10 days of delivery, in an unlikely event of damaged, defective, or different/wrong item delivered to you.

Please keep the items in its original condition, original packaging, with the user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

However, returns & refunds are not processed in the case of the wrong size being ordered or reasons that are not influenced by the product’s performance.

If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase, and in case of payment gateway name, a payment refund will be made to the same account.

You changed your mind and want to cancel the order, here’s what you need to know.

• An order will be considered as canceled only if the order has been canceled within 24 hours of placement of the order. In this case, we will refund your money within 7 business days.

We will accept the returns as per the following terms.

• If you refuse delivery for a reason and want a refund, you will be able to get it once we confirm the items are back in our possession with no damage on the product.
• The customer is responsible for all shipping costs related to shipping & return', an Item.

• Return of product will be only accepted within the time period of 10 days from the date product was received after that no return for convenience or wrong product selection by buyer.
• The product will be accepted for return in case of a manufacturing defect.

Please note that the following cases are NOT eligible for return or replacement.

• There are no cancellations or comfort guarantees on special orders or custom size orders.
• Any staining or soiling of a mattress will void any warranty. The purchase and use of a mattress protector is highly recommended.
• Products that are not in the original condition and packaging or shows sign of damage will violate our return policy.
• There are no exchanges on bed frames, headboards, pillows, mattress protectors, or mattress toppers.

Please don’t hesitate to write us at support@indjap.com or call us at 7980690118 if you further have any questions or concerns. We're here to Help.